DON’T SPILL YOUR CANDY IN THE LOBBY
One of David Sandler’s critical selling rules “Don’t spill your candy in the lobby” – can sound a little confusing to someone who is unfamiliar with the Sandler Selling System® methodology. What does a spilled box of candy have to do with a sales call? Everything.
You’re a salesperson. When you go on a sales call, you're a little like a moviegoer in the theatre lobby, clutching a big box of candy. Of course, you want to take your box of candy in with you, so you can enjoy it during the picture. Your box of candy is your knowledge, your expertise. And here’s the point: too many salespeople are way too anxious to open -- and spill -- their candy all over the floor of the lobby, before they even get into the theatre!
When you first meet with a prospect, and that prospect shares a concern that might be able to be addressed by your product or service, what is your first instinct? Well, if you immediately launch into presentation mode, highlighting your features and benefits … if you stop asking questions and start talking about how great your stuff works … if you throw in a third-party testimonial or two for good measure … guess what? That’s the sound of your candy spilling all over the floor of the theatre lobby.
While there is a time and place for you to share your candy, that time is during a formal presentation. And you’re only going to get there if you and the prospect have worked together to a) fully understand all the issues that need to be resolved, b) identify the budget, and c) get a crystal-clear picture of the decision-making process.
You’re not there yet! In the initial phase of the sales call, the best course of action is to leave the candy in the box. Your task is to fully understand the prospect's situation. Make sure that you uncover all the prospect's issues, figure out the budget, and clarify the decision-making process before you make your presentation. Ask questions that uncover the problems that need to be addressed and the goals that need to be achieved. First and foremost, figure out for yourself whether your products and/or services really will address the issues, solve the problems, and help the prospect. (They may not!)
If you're routinely data-dumping – and yes, that includes sending people spec sheets, pricing lists, and promotional information instead of having a one-on-one conversation – you should be aware that you’re doing all that at the expense of truly understanding the prospect's buying motives.
